A WhatsApp conversation is the pricing unit used instead of per-message billing. The pricing page groups conversations into user-initiated service conversations and business-initiated marketing, utility, and authentication conversations. WhatsApp pricing runs in 24-hour increments from the first delivered business message, so a single conversation can include multiple messages within that window.

WhatsApp messaging needs a phone number, and Expediusly offers local, mobile, and toll-free numbers on a monthly basis. If you want to bring an existing WhatsApp or business number across, check with sales before planning the change so the migration path is confirmed for your setup.

Your costs are the WhatsApp plan price, monthly number charges, and conversation-based usage, and there is a free trial to start with. For anything relating to setup costs on your specific account, ask sales for a written quote before you commit.

The plan includes unlimited agent logins, so pricing is based on team access rather than charging per seat. If you need specific role permissions, seat governance, or rules around concurrent sessions, raise it with sales so it can be configured for your team.

The plan includes unlimited contacts, and you can import them from a spreadsheet or your CRM. If you are moving a very large list or need specific deduplication or CRM sync behaviour, talk to the team about the best way to bring it across.

Free monthly conversations are the allowance shown on the pricing page for user-initiated service conversations. The current plan copy states 1000 Free user initiated Conversations /month, and the WhatsApp cost component separately says the first 1,000 service conversations are free. Business-initiated marketing, utility, and authentication conversations are shown separately in the calculator.